YOUTH PERFORMANCE & DEVELOPMENT
FAQs
Q: What if my child is away for some dates?
Our performance development training offers a variety of programming options and enrollment periods to help riders find the right mix for their schedule and availability. There are no make-up dates or refunds for missed practice sessions.
Q: What if my child injurs themselves and cannot participate in the on-bike sessions?
We understand that injuries can happen, whether it's out on the trails or in "regular life". We will do our best to include injured riders in additional practice sessions once they are ready to be back on their bike.
We will also work with athletes, doctors and physio-therapists to adhere to return to sport protocols while athletes heal.
While there are no refunds due to illness or injury, we do reserve the right for considerations on a case-by-case basis.
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Q: How is this program different to your regular seasonal practice sessions?
While all our regular seasonal practices offer highly qualified, professionally certified, and passionate instructors, our athlete development programs provide enriched coach involvement with periodized training plans developed by coaches Jaime and Noel. Focused training sessions are facilitated by Jaime and Noel as well as Hilltop MTB's other professionally certified performance coaches and guest coaches. Only our athlete development programs offer training in the Whistler Bike Park, and other unique locations! These programs also provide works shops, individual check-ins, race support and/or coach mentoring support outside of practices.
Q: My child really wants to be part of the team, but the cost may not be feasible, what should I do?
We understand that sometimes it may be difficult to make all the "pieces" fit when it comes to giving your child everything they want/need. While we feel our pricing model, provides outstanding value, our aim is to provide INCLUSIVE programming! Please note that some athletes may be eligible for funding through JumpStart or KidsSport programs.
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Q: Is anyone welcome?
At Hilltop MTB we have an all-inclusive philosophy. This program will require a commitment from all those involved (coaches, athletes, parents etc.), which is why we ask for a high-degree of passion, purpose and commitment to process from all our athletes. Athlete in this program should have previously participated in a Hilltop Level 4/5 (or equivalent) and should feel comfortable riding variety of black rated terrain, including tech and jumps/drops. This ensures the best learning environment and safety for all riders. If you are uncertain where your riding expertise is at, please contact us to arrange a discussion or an assessment session.
We reserve the right to suggest other Hilltop MTB programming for any athletes that may not have reached the required level of expertise just-yet.
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Q: What can I expect for registration & payment?
We offer seasonal enrollment options in training blocks. You may choose to register for each block separately, or enroll in the full year all at once.
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You may also choose to add our "Club Membership" to your development enrollment, which provides athletes with a variety of product benefits.
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Q: What if my child decides they want to cancel participation partway through a training block (or full season if applicable)?
Our athlete development programs require passion, commitment, and dedication, and we know this can sometimes be hard for a young athlete to undertake.
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If a situation should arise where an athlete is finding it hard to motivate themselves to participate, our team of coaches will work with the rider/parents to understand the nature of the underlying issue and work to help the young athlete find the right motivation to continue to learn and grow!
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There are however no refunds once the training block (or season if applicable) has begun.
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If you register in advance, and a circumstance arises where you must cancel before training starts here are our refund policies:
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Cancellations 30-days or more prior to training start dates receive a %75 refund
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Cancellations 29-days to 14-days prior to training start dates receive a %50 refund
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Cancellations made 13-days to 7-days prior to training start dates will receive a %25 refund
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Cancellations made inside 7-days are not eligible for a refund.
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There are no refunds for training blocks once the block has started.
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Punch card purchases are not eligible for refunds!
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Club memberships are not eligible for refunds!
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Q: What if I still have questions?
If you have any further questions/requests please do not hesitate to contact us: info@hilltopmtb.com